Which Senior Living Communities Care Most About What You Have To Say?
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Why Does It Matter If A Senior Living Community Responds To Their Online Reviews?
As a family caregiver researching care options for a senior loved one, you should be looking for a community that will be responsive to you and your loved one’s concerns. Do they respond to your phone calls timely? If your loved one presses an alert button, will they respond quickly enough? Will your feedback and concerns be addressed in a satisfactory manner?
More responsive communities tend to have happier families. If a community is paying attention to all forms of feedback, from suggestion boxes to phone calls to online reviews, it indicates it is a community that is committed to providing a positive experience for its residents and their families.
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Where Are The Most Responsive Senior Living Communities?
The average community manager only responds to 14% of their reviews – that’s less than 1 in 5! Fortunately, that’s not the case with all communities. Community managers in Mississippi and Montana tend to be more responsive with their online reviewers than managers in other states. Four senior living organizations in particular really stood out among their peers for being the most responsive to their online reviews. These organizations value feedback from their families, and know that one great place to find feedback is in the online reviews written by their current, past, and future customers.
American House Senior Living
91% Responsive Rating
30 locations in Florida and Michigan
American House Senior Living offers independent living, assisted living, respite and hospice care in over 30 communities throughout Michigan and Florida. Each community is managed with the mindset that “residents are not tenants in our buildings […] rather, our staff are guests in our residents’ homes.” Reading through their community managers’ responses to reviews, one gets a sense that their doors are always open for suggestions on improving current residents’ experiences, as well as working with prospective families to adapt the American House experience to best suit their individual senior family member. Check out some of their popular communities:
- American House Village Senior Living – Rochester Hills, MI
- American House Southland Senior Living – Taylor, MI
- American House Sterling Heights Senior Living – Sterling Heights, MI
Radiant Senior Living
88% Responsive Rating
12 locations in Montana, Oregon, and Washington
Radiant Senior Living manages 12 communities offering a continuum of care, including assisted living, independent living, memory care, skilled nursing, and respite. A newer company founded in 2010, Radiant Senior Living is devoted to providng a compassionate and respectful environment for seniors in their communities throughout the Pacific Northwest. Their core values include integrity and reliability, both of which are evident in their responses to reviews on SeniorAdvisor.com. Take a look at some of their popular communities:
- Farmington Square at Eugene – Eugene, OR
- Farmington Square at Medford – Medford, OR
- Farmington Square at Beaverton – Beaverton, OR
Senior Living Management Corporation
43% Responsive Rating
20 locations in Florida, Georgia, and Pennsylvania
Senior Living Management Corporation (SLMC) operates over 20 communities that offer a wide range of senior care services, including assisted living, independent living, memory care, and skilled nursing. Similar to American House, SLMC is committed to creating affordable, comfortable living for seniors in beautiful settings. Their community managers are active on SeniorAdvisor.com, always open to feedback from their families. Here are some of their more popular communities:
- Hibiscus Court – Melbourne, FL
- Savannah Court of Maitland – Maitland, FL
- Savannah Court and Cottage of Oviedo – Oviedo, FL
Sunshine Retirement Living
38% Responsive Rating
18 locations in Arizona, Arkansas, California, Georgia, Oregon, Louisiana, and Texas
Oregon-based Sunshine Retirement Living provides a vibrant lifestyle filled with activities, wellness programs, and gourmet dining for more independent seniors. This emphasis on developing a full life for their residents comes across in their review responses. See the reviews for some of their more popular communities:
- Dunwoody Pines – Atlanta, GA
- The Manor at Midvale – Tucson, AZ
- Landing at Behrman Place – New Orleans, LA
The Top 35 Most Responsive Senior Living Communities on SeniorAdvisor.com
Now that you know which organizations are the most responsive to family feedback, what about individual communities? Below is a list of the communities on SeniorAdvisor.com with at least 3 reviews that have responded to every single one of their reviews. Is one of these communities an option for your senior loved one?
- Treemont Retirement – Houston, TX
- Farmington Square at Tualatin – Tualatin, OR
- American House Oakland Senior Living – Pontiac, MI
- American House Lakeside Senior Living – Clinton Township, MI
- American House Livonia Senior Living – Livonia, MI
- American House Southfield Senior Living – Southfield, MI
- American House Milford Senior Living – Milford, MI
- American House Westland Venoy Senior Living – Westland, MI
- Park Place – Warren, MI
- American House North Senior Living – Flint, MI
- American House Dearborn Heights Senior Living – Dearborn Heights, MI
- Genesis Village – Toledo, OH
- Farmington Square at Eugene – Eugene, OR
- American House Riverview Senior Living – Riverview, MI
- Montclair Estates – Garland, TX
- Heritage Assisted Living and Memory Care – Boise, ID
- Farmington Square at Medford – Medford, OR
- American House East II Senior Living – Roseville, MI
- American House Sterling Meadows Senior Living – Sterling Heights, MI
- American House Elmwood Senior Living – Rochester Hills, MI
- American House Grand Blanc Senior Living – Grand Blanc, MI
- American House Farmington Hills Senior Living – Farmington Hills, MI
- Serenades by Sonata – Longwood, FL
- Avalon Memory Care – Irving, TX
- The Manor At Midvale – Tucson, AZ
- Deer Park – Novato, CA
- Barnett Woods – Medford, OR
- American House Sterling Heights Senior Living – Sterling Heights, MI
- American House Village Senior Living – Rochester Hills, MI
- White Pine Senior Living – Assisted Living – Inver Grove Heights, MN
- Prelude Homes and Services – Woodbury, MN
- The Brookside Assisted Living – Freehold, NJ
- Cinnamon Cove – New Port Richey, FL
- The Gardens of Hartford – Hartford, WI
- Stones River Manor – Murfreesboro, TN
Do you have a loved one living in a senior care community? Have you written an online review? Did the community respond? Share your experience in the comments!
Amelia Willson
Based in Austin, TX, Amelia is the former Content Marketing Manager for SeniorAdvisor.com. When she’s not writing about online reputation management, online reviews, and social media in the senior living space, she enjoys yoga and running with her dog Rockefeller. She graduated from Wellesley College cum laude with a dual degree in English and Medieval/Renaissance Studies.